Please call 1800 805 839 for all return enquiries.
A refund, credit or exchange may be provided if the following conditions are met:
i.Returns will not be accepted unless authorised by a representative on behalf of Hartmann Pty Ltd.
ii. All returns must have a Goods Returns Authority (GRA) number clearly displayed on the external return packaging. A GRA number can be obtained via telephone or fax from our Customer Service team. The issue of a GRA number does not mean that the returned goods will be accepted or a credit will be granted.
iii.Returned goods must be in their original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition. HARTMANN reserves the right to not accept any returned goods that do not comply with these terms and conditions. HARTMANN will only authorise a return if the goods are found to be faulty at the time of supply or if compliance is not possible.
iv. Special order items (not standard stock lines), specifically ordered by HARTMANN at a customer’s request will not be accepted for return under any circumstances unless faulty at the time of supply.